Business Telegram: A new concept for business communication on Telegram
In the era of accelerated digital communication, social media and digital applications play a vital role in the world of business and commerce. With the increasing need for effective and secure means of communication, the Telegram application introduced a new feature called “Business Telegram”. This feature offers a new approach to business communication, combining the ease of use of the popular Telegram app with features tailored to business needs.
Business Telegram concept
Business Telegram is a modified version of the official Telegram application, designed specifically to meet the needs of companies and businesses. This feature offers a set of tools and features that make it easier for companies to communicate effectively internally and externally, including managing content and interacting with customers and employees.
As Durov, founder of Telegram, said on his Telegram channel
((This week, Telegram launched the first batch of Telegram Business features. Users can now turn their personal Telegram accounts into business accounts. As a result, they will be able to add their locations and business hours, organize chats with color stickers, and use automatic hello/away messages and shortcuts for quick replies. .
This is just the beginning – Telegram will be shipping more Telegram Business features this month. One of these features will revolutionize how people interact with chatbots. Telegram Business accounts will be able to seamlessly add chatbots as invisible secretaries to answer all or some of your chats. Using artificial intelligence, these chatbots can take customer service automation to a whole new level.
New Bot APIs for developers will become available later this month, all for free. Stay tuned - more exciting things are coming for businesses and developers on Telegram this season. ))
You must also know that in order to be able to use the features of Business Telegram, you must update your Telegram to the latest version and then subscribe to the distinguished Telegram in order to obtain all the features available in Business Telegram.
Business Telegram features
1. Broadcast Channels: Business Telegram allows you to create broadcast channels to convey information and updates to employees or customers. These channels may be used to post new product announcements, service updates or promotional announcements.
2. Support and self-services: Companies can use Business Telegram to provide technical support and self-services to customers by creating interactive bots that respond to customer inquiries and provide immediate assistance.
3. Internal communication: Business Telegram allows companies to create private groups for employees to facilitate internal communication and exchange information and documents quickly and effectively.
4. Data Analysis: Telegram Business provides advanced data analysis tools that help companies understand the performance of their accounts and provide detailed reports on interaction with customers and users.
5. Information security: Telegram Business provides advanced security features such as message encryption and permission control, which helps protect company data and confidentiality of information.
Using Telegram Business features, businesses can improve and streamline internal processes and significantly enhance communication with customers. By taking advantage of Telegram Business features, businesses can achieve many benefits, including:
1. Improve customer experience:
Business Telegram allows businesses to provide exceptional customer service by quickly responding to customer inquiries and providing immediate technical support. Thanks to interactive bots and automated responses, businesses can respond to inquiries quickly and accurately, enhancing customer satisfaction and building strong customer relationships.
2. Facilitating internal communication:
By creating private groups for employees, companies can streamline internal communication and easily exchange information and documents. Employees can work better together and coordinate their efforts more, which contributes to increased productivity and improved overall company performance.
3. Enhance marketing and promotion:
By using broadcast channels, businesses can effectively disseminate marketing content and promote products and services in a direct way to potential customers. Promotion campaigns and new product launches can be organized effectively, increasing the chances of success and sales.
4. Data protection and security:
Telegram Business provides advanced security features such as message encryption and permission control, ensuring the protection of company data and customer information. Businesses can rely on Business Telegram as a secure way to exchange sensitive information without worrying about leaks or hacks.
Conclusion
The Business Telegram application represents an important step towards improving business communication and enhancing efficiency within companies. Its comprehensive features and ease of use add real value to business operations and improve customer experience. As companies increasingly rely on technological solutions, Business Telegram comes as an effective and reliable tool to meet the demands of the digital age.